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FAQ

How long could your pellet machine service?

A:We cannot give you an exact time, but some pellet machines sold in 2013 are still working well now.

How long service time of its wearing parts ?

A:Ring die: 800-1000 hours.The roller: 800-1000 hours. Roller shell: 400-500 hours.

The ring die has two layers, when one layer is worn out, turn it over to use the other layer.

Which is better regarding of SZLH560 series and SZLH580 series?

A:  Both quality is guaranteed. Some customers prefer to this type, and some customers like the other type.

You could choose it according to your situation.

If considering of cost, SZLH560 series is relatively saving, but SZLH580 has much more stable performance, and longer life as well as more expensive.

Is there any requirement on the material for making pellet?

A:Yeah. Wood sawdsut is the most commonly used materia for making biomass pellet. If other bigger size wood waste or agricultural waste, it must be crushed into very small pieces, less than 7mm. And the moisture content is 10-15%

What are the common problems when using the pellet machine?

A:Very different. But don't worry about it, we have excellent after-sale service. You can get feedback within 2 hours by email, phone, video guidance, or even engineer overseas service if necessary.

How long time of quality guarantee?

A:All machines have one year warranty, but not including spare parts.

Whether can I but the pellet machine only, no other supporting equipment?

A:If very small pellet machine, yes, of course, only pellet machine is ok.

But for large capacity production, we suggest you buy the whole unit equipment to effectively ensure machine's nomal operation 

How to disassemble and assemble the ring and die?

A:When our engineers install the machine for you, they will trainning your workers at site. If you do not need our installation service, you can also send your worker to our factory for train.We also have clear videos and user manual to help you to do it.

What kind of lubricating oil is used in the pellet machine?

A:  L-CKC220 for gearbox, and high temperature resistant compound lithium base grease for grease pump.

Are there some important matters to be paid more attention for the first time of using a new machine?

A: You can look up all informaion in the user manual.

Please note, First,for new machine, there isn't any oil in it, and you must add required oil as well as grease for pump following the manual;

Second, please remember to grinding the die of pellet machine every time before- and after- using it.


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